Returns
Returns policy
Do you want to exchange or return your purchase? We are glad to help you! You can exchange or return up to 14 days after the date of delivery.
Exchanging or returning can be done quickly and easily by following the steps below:
1. Send us an email at info@carebybrothers.com after which we will provide you with the return instructions.
2. We will provide you with a return form. Please fill this in as clearly as possible and include this to your return parcel.
3. Deliver your parcel to the carrier of your choice within 14 days after receiving your package.
4. After we have received your return shipment in our warehouse, we will process your return shipment within 10 business days. Our returns department will keep you informed by e-mail.
FAQ
What are the return conditions?
Return period
We understand that sometimes things don't go as planned, which is why we offer a hassle-free return period of 14 days. From the moment you receive your package, you have 14 days to decide if it's the right fit for you. No explanations are necessary – simply initiate the return process within this timeframe.
To ensure a smooth return experience, please remember to send the package back to us within the 14-day period. Your satisfaction is our top priority, and we're here to assist you every step of the way.
What are the return costs?
Customers are responsible for the return shipping costs. Please note that the expenses for returning your package will depend on the courier and the country from which you initiate the return.
How long does it take to exchange a product?
If you wish to exchange a product we'll prioritize processing your request right away. Our dedicated team will work diligently to ensure a seamless exchange experience, aiming to complete the process within a matter of days.
Where can I find my order number to register my return?
To find your order number, simply refer to the confirmation email you received after placing your order. It's a unique five-digit code that helps us identify your specific purchase. In the event that you haven't received the confirmation email or are experiencing any issues, our customer service team is here to help you.