Retourneren
Retourbeleid
Wil je je aankoop ruilen of retourneren? We helpen je graag! Je kunt tot 14 dagen na de leveringsdatum ruilen of retourneren.
Het ruilen of retourneren kan snel en eenvoudig worden gedaan door de onderstaande stappen te volgen:
1. Stuur ons een e-mail naar info@carebybrothers.com, waarna we je de retourinstructies zullen geven.
2. We zullen je een retourformulier verstrekken. Vul dit zo duidelijk mogelijk in en voeg dit toe aan je retourpakket.
3. Lever je pakket af bij de vervoerder van jouw keuze binnen 14 dagen na ontvangst van je pakket.
4. Nadat we je retourzending in ons magazijn hebben ontvangen, verwerken we je retourzending binnen 10 werkdagen. Onze retourafdeling houdt je op de hoogte via e-mail.
FAQ
What are the return conditions?
Return period
We understand that sometimes things don't go as planned, which is why we offer a hassle-free return period of 14 days. From the moment you receive your package, you have 14 days to decide if it's the right fit for you. No explanations are necessary – simply initiate the return process within this timeframe.
To ensure a smooth return experience, please remember to send the package back to us within the 14-day period. Your satisfaction is our top priority, and we're here to assist you every step of the way.
What are the return costs?
Customers are responsible for the return shipping costs. Please note that the expenses for returning your package will depend on the courier and the country from which you initiate the return.
How long does it take to exchange a product?
If you wish to exchange a product we'll prioritize processing your request right away. Our dedicated team will work diligently to ensure a seamless exchange experience, aiming to complete the process within a matter of days.
Where can I find my order number to register my return?
To find your order number, simply refer to the confirmation email you received after placing your order. It's a unique five-digit code that helps us identify your specific purchase. In the event that you haven't received the confirmation email or are experiencing any issues, our customer service team is here to help you.